The paper has a staff of award-successful reporters that are focused on delivering factual, impartial, and instructive information to the Group.
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Verified client This grievance was posted by a verified shopper. Find out more Resolved The complaint has become investigated and fixed to The shopper’s satisfaction. Telegram & Gazette I have obtained household supply in the Telegram Gazette due to the fact Oct And since then I've been given extremely inadequate service A lot of some time I've gained house shipping and delivery within the Telegram Gazette considering that October And due to the fact then I've gained very very poor support Loads of enough time the newspaper is not really delivered at all or just isn't put in between the entrance doorways as asked for as I am a disabled particular person and now I am around 60 many years aged When I simply call the 1-800 quantity for customer care I am promised that my newspaper will likely be shipped and will be place between the doors And it hasn't happened usually I'm billed but I'm not specified a Bill exhibiting my payment and or harmony If the newspaper is just not delivered I am told that i'm credited for that skipped newspaper But I don't have any evidence of that as I am not presented a Bill After i need to head out to purchase a newspaper This is a hardship due to my disabilities and It really is costlier to buy the newspaper at a retail keep in contrast with the price of property supply When contacting the 1-800 number plenty of the moments the automated process will hang up on me and most of the time I'm not able to talk to a person The automatic system will explain to me that if I don't get my newspaper by four-5pm to contact and report it I phone And that i receive a recording telling me which the Place of work is closed This is rather poor customer service and extremely annoying All I want and want is my newspaper I learned the way to examine sitting with my Father After i was 3-4 years aged First quality I used to be studying in a 3-four quality degree on account of examining the newspaper everyday with my Dad They are saying o perfectly you can read the Digital version with the newspaper Yeah proper Newspaper is really a bit of paper that I maintain in my hands Not a tiny display screen on my iPhone The little screen can't be folded and I can not cut out article content Telegram Gun Vendor out on the monitor of my iPhone Be sure to assist me
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Verified buyer This complaint was posted by a verified buyer. Find out more Solved The criticism has become investigated and fixed to The client’s gratification. Telegram & Gazette I signed up for newspaper support in July I signed up for newspaper company in July. I by no means been given a paper In spite of staying charged for 5 months. Customer service not addressing grievance. In July I signed up for newspaper service with computerized payment. At the moment I had been informed I would want to wait six-eight months for paper to arrive. Following that time experienced handed I noticed I were billed the moment for $sixteen from enterprise named Gatehouse media and just took it like a reduction. Months later on I found they ended up charging me $sixteen all over again in August, September, October, and November from an altogether various name (Worcester Circulation) , And that's why I did not realize it.
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Such as, right now is Monday August 9 at 9:05 a.m. and I even now haven't got my newspaper and don't know if I'll obtain it whatsoever. In my previous grievance, the T&G responded expressing that there's not one person regional to manage problems and also to simply call the "800" variety. Doing this proves fruitless. How can Gannett/T&G be expecting anyone in Florida to sufficiently cope with difficulties in Massachusetts? Undoubtedly they can offer superior customer care than that! As said down below, the only real resolution I'll take is actually a cellular phone phone from another person for the T&G who in fact believes in customer care and who will notify me when my troubles is going to be settled.
We identified crystal clear and in depth Call information for Telegram & Gazette. The corporate presents a Actual physical tackle, 5 cellphone numbers, and a couple of e-mails, in addition to three social media accounts. This demonstrates a determination to customer support and transparency, that's a optimistic indicator for making have faith in with consumers.
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